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1 . Return & Refund Policy

Return Policy

We accept returns and exchanges of regular merchandise. HeraBeads will process your return or exchange within 5 days of receipt.

 

How to return your Items

Due to the international service we provided, customers from different countries are required to ship returns to different warehouses. To ensure your online return is processed in a timely fashion, please contact HeraBeads customer service department for a Return Authorization & designated warehouse. All products returned to HeraBeads must be securely packaged in the proper shipping materials and reach HeraBeads without damage and please note that the parcel is for "return products". 

 

Return Steps:

1). Please contact customer service at [email protected] to get the "return form", fill out all the information and send it along with the return items, Otherwise your return will not be processed and you will not get your refund.

2). Wrap the package carefully. All return items must be in their original condition and packaging. Don’t pack different items together in one bag.

3) . Declare the package as “Return Goods”, which will help you avoid customs fee.

4) . Please use local mail post to arrange the return.

5) . Please arrange the return of the package and offer us the tracking number and tracking website with 5 days after get the Return Authorization & designated warehouse from our customer service.

 

All product returns must be:

Unaltered in the original product packaging (for example: on original strand)

Accompanied by a copy of the original invoice

With their original HeraBeads label and packaging

 

Defective Products

We accept returns on website purchases within 30 days after delivery. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with HeraBeads service team for a advisable shipping method.

 

Non-defective Products

Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.

 

Product in Large Quantities

In the event that you return a large quantity of items for which you have received assort-able or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept. We are unable to accept returns of goods without original packing.

 

About Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Refunds are calculated by summing up the list prices of the remaining unreturned items from the original order, and the difference between the post-return adjusted total and the original payment amount will be refunded.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Exchanges

Product exchanges can be accepted on HeraBeads.com. The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you.

 


 

 

 

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